Terms of service
Tauri Nova — Terms of Use & Conditions of Sale
Last updated: [07/21/2026]
Important — please read carefully
These Terms include a binding arbitration clause, a class action waiver, and a mass action waiver (see Sections 16–22) that affect your legal rights. Most disputes will be settled individually through final and binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC), except where set out below. You may opt out of arbitration within the window described in Section 22.
By visiting our website or buying any product from us, you agree to be bound by these Terms in full.
1. Agreement to these Terms
These Terms and Conditions (the "Terms") apply to your use of taurinova.com and all related pages, checkout flows, landing pages, and mobile versions of the site (together, the "Site"), and to any purchase of products offered through the Site (the "Products").
By using the Site, opening an account, clicking a button that indicates your agreement, or placing an order, you confirm that:
- You are at least eighteen (18) years old;
- You have the legal capacity to enter into a binding contract; and
- You accept these Terms in full.
If you do not accept these Terms, please do not use the Site or place an order.
1.1 Electronic agreement
At certain points you may be asked to take a clear, deliberate action — such as ticking an empty box or clicking a clearly labelled button — to confirm you accept these Terms before finishing a transaction. Taking that action counts as your legally binding agreement, given electronically.
1.2 Changes to these Terms
We may update these Terms at any time. If a change is significant, we will give reasonable notice by email, through your account, or by a notice on the Site. If you keep using the Site after a change takes effect, that counts as acceptance of the updated Terms.
2. Using the Site
We give you a limited, revocable, non-exclusive, non-transferable licence to use the Site for your own personal, non-commercial purposes. We may change, pause, or withdraw any part of the Site, and we may limit, suspend, or end anyone's access at our discretion. We are not responsible if the Site is unavailable for any period.
3. Your account
If you create an account, keep your details accurate and up to date. You are responsible for keeping your login details private, and you must tell us straight away at care@taurinova.com if you think someone has used your account without permission. We may suspend or close accounts where these Terms are broken.
4. Things you may not do
You agree not to:
- Break any applicable law or regulation;
- Scrape, crawl, or use bots or other automated tools to access the Site;
- Interfere with the security or normal working of the Site;
- Upload viruses or other harmful code;
- Act dishonestly or try to deceive us or other users;
- Pretend to be another person or organisation;
- Try to gain access to systems or data you are not allowed to reach;
- Infringe anyone's intellectual property or privacy; or
- Harvest other users' personal information.
We may look into any suspected breach and take any action allowed by law, including ending your access without notice.
5. Intellectual property
Everything on the Site — text, images, graphics, trademarks, logos, software, and design — belongs to Commercewave Limited ("Tauri Nova", "we", "us") or is used by us under licence. You may not copy, share, change, or commercially exploit any of it without our written permission. Nothing on the Site grants you any rights except the personal, non-commercial use described here.
6. Products, regulatory disclaimer, and no medical advice
Tauri Nova products are supplements for cats. Any statements about our Products have not been evaluated by the United States Food and Drug Administration or by any equivalent regulator in Canada, Australia, the United Kingdom, or elsewhere. Our Products are not intended to diagnose, treat, cure, or prevent any disease or health condition in any animal.
Everything on the Site — product descriptions, customer reviews, educational content, and other material — is provided for general information only. It is not veterinary, medical, or professional advice. Always speak to a qualified veterinarian before starting your cat on any supplement, especially if your cat is pregnant, nursing, on medication, elderly, or has a known health condition. Results can differ from one animal to another.
6.1 Your own risk
Any decision you make based on information from the Site is your own responsibility. To the extent the law allows, we are not liable for anything that follows from your reliance on Site content, your reading of a product description, or any third-party material or review shown on the Site.
7. Electronic communications
By using the Site, creating an account, or buying from us, you agree to receive messages from us electronically — including order confirmations, shipping updates, customer-service replies, and, if you have opted in, marketing emails. You can unsubscribe from marketing at any time using the link in those emails. Where the law requires something to be "in writing", an electronic message meets that requirement.
8. Privacy, cookies, and tracking
How we handle your information is set out in our Privacy Policy, which forms part of these Terms. The Site uses cookies, pixels, and similar technologies — ours and third parties' — to improve your experience, measure how the Site performs, personalise content, and support our marketing. Please read our Privacy Policy for the full picture.
9. Payments and billing
9.1 Your order is an offer
When you place an order you are making an offer to buy. All orders need our acceptance, and we may refuse or cancel any order at our discretion — for example where we suspect fraud, spot a pricing error, or run out of stock. Prices are shown in the currency displayed at checkout and may change without notice.
9.2 Payment authorisation
By giving us a payment method, you confirm you are allowed to use it and that the details are correct. You authorise us to charge it for the Products you buy, plus shipping, any taxes, and any other fees shown to you. If a payment is declined, we may pause or cancel your order. If a charge is later reversed, we may bill you directly or recover the amount another way. Any bank or card fees are your responsibility.
9.3 Payment processors
Payments are handled by third-party processors. Their own terms and privacy policies apply to that part of the transaction, and we are not responsible for their errors.
10. Shipping, title, and risk
We ship through third-party carriers to the United States, Canada, Australia, the United Kingdom, and any other locations offered at checkout. Please give a correct delivery address and phone number — we are not responsible for delays or failed deliveries caused by wrong details you provide. If you need to change an address, contact us at care@taurinova.com as soon as possible; we cannot promise changes once an order has been placed.
Unless the law says otherwise, ownership and the risk of loss pass to you when the Products are handed to the carrier. Delivery dates are estimates only and are not guaranteed. If you are outside our shipping origin, you are responsible for any customs duties, import taxes, or handling fees your country applies.
11. Proof of delivery
A carrier's delivery confirmation is treated as conclusive proof that your order reached the address you gave, even where no signature was collected. You agree it is enough to settle any dispute about delivery, including chargebacks or claims that an order never arrived.
12. Returns and refunds
Our full return terms are set out in our Refund Policy, which forms part of these Terms. In short: you may request a return within thirty (30) days. Beyond what the Refund Policy and your local consumer law require, all sales are final. Where a refund applies, we pay it back to your original payment method; how quickly it appears depends on your bank. Shipping and handling charges are not refundable.
Nothing in this section limits any rights you have under mandatory consumer-protection laws in your country — for example the Australian Consumer Law or the UK Consumer Rights Act — which continue to apply where a Product is faulty, not as described, or not fit for purpose.
13. User content — reviews and submissions
When you post a review, testimonial, comment, photo, or other content ("User Content"), you give us a perpetual, worldwide, royalty-free, transferable, sub-licensable licence to use, copy, adapt, share, display, and build on it for our business and marketing. You confirm that you own or control the rights to it, that it does not break anyone else's rights, and that it is honest and not misleading.
We may — but do not have to — remove or decline to publish any User Content, and we may suspend access where these Terms are broken. We may also cooperate with law enforcement or comply with a court order that requires us to disclose user information, and you release us from claims arising from any such good-faith disclosure.
14. Disclaimer of warranties
To the fullest extent the law allows, the Site and the Products are provided "as is" and "as available", and we disclaim all warranties of any kind, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability. We do not promise the Site will be uninterrupted or error-free, that faults will be fixed, or that a Product will meet your expectations. Some jurisdictions do not allow certain warranties to be excluded, so parts of this section may not apply to you, and nothing here removes rights that cannot be waived under your local law.
15. Limitation of liability
To the fullest extent the law allows, Tauri Nova and its affiliates, officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive losses — including lost profits, lost data, lost goodwill, or business interruption — arising from these Terms, your use of (or inability to use) the Site, any purchase, or our marketing. This applies however the claim arises, whether in contract, tort (including negligence), or otherwise.
15.1 Cap on liability
To the fullest extent the law allows, our total liability for any claim will not exceed the greater of (a) the total amount you paid us in the twelve (12) months before the event giving rise to the claim, or (b) fifty US dollars (US$50). This is your sole and exclusive remedy.
15.2 Nothing excluded that cannot be excluded
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law — for example, liability for death or personal injury caused by negligence, for fraud, or for any right guaranteed to you as a consumer under the Australian Consumer Law, the UK Consumer Rights Act, or similar mandatory legislation.
16. Indemnity
You agree to defend, indemnify, and hold harmless Tauri Nova and its affiliates, licensors, service providers, officers, employees, contractors, and agents from any claims, losses, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site or Products, your breach of any law, or your breach of anyone else's rights. We may take over the defence of any matter you are required to indemnify, and you agree to cooperate with us if we do.
17. Time limit for claims
To the fullest extent the law allows, any claim relating to these Terms, the Site, or any Product must be started within one (1) year after it arises. After that, the claim is permanently barred. This does not apply where your local law sets a limitation period that cannot be shortened by agreement.
18. Dispute resolution and binding arbitration
Please read this section carefully — it affects your legal rights, including your right to bring a claim in court.
Except where set out below, you and Tauri Nova agree to resolve all disputes through final and binding individual arbitration rather than in court.
18.1 Agreement to arbitrate
You and Tauri Nova agree that any dispute, claim, or disagreement arising out of or relating to these Terms, the Site, any Product, or our marketing (a "Dispute") will be settled by binding arbitration on an individual basis. The word "Dispute" is meant to be read broadly.
18.2 Arbitration rules and seat
Arbitration will be administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force at the time. The seat of arbitration will be Hong Kong, there will be one arbitrator, and the proceedings will be conducted in English. The arbitrator decides questions about the scope and validity of this arbitration agreement. The arbitrator may award any remedy available to an individual claimant under the applicable law, but may not award relief on a class, representative, or consolidated basis.
18.3 Notice before arbitration
Before starting arbitration, the party raising the Dispute must first send a written notice describing the claim and the outcome they want, including their name, address, and the email linked to their order. Notice to us goes to Commercewave Limited, Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong, or care@taurinova.com. The parties will then try in good faith to resolve the Dispute for thirty (30) days before either side files for arbitration.
18.4 Small claims and injunctions
Either party may instead bring an individual claim in a small claims court where one is available and has jurisdiction. Separately, we may ask any competent court for an injunction or similar protective order to stop misuse of our intellectual property, confidential information, or the Site, without giving up our right to arbitrate other matters.
18.5 Self-help remedies
Nothing here stops us from responding to chargebacks, pursuing amounts you owe, suspending or closing accounts, or otherwise protecting our lawful interests.
19. Class action waiver
You and Tauri Nova agree that any Dispute will be brought only on an individual basis. You give up any right to take part in a class action, to act as a class representative, or to have claims combined with those of others. The arbitrator has no power to run class or representative proceedings.
20. Mass action waiver
No Dispute may be brought as a "mass action" — meaning twenty-five (25) or more similar arbitration claims filed within a short period and coordinated by the same or connected representatives. Such claims will not be combined or run together without our agreement, and where they arise they may be grouped into smaller batches handled one at a time. Time limits are paused while any batching is arranged.
21. Court proceedings and jury waiver
If, despite the above, any Dispute proceeds in a court that allows jury trials, you and Tauri Nova each give up the right to a jury trial, to the fullest extent the law allows.
22. Opting out of arbitration
You can opt out of the arbitration agreement (Sections 18–21) within thirty (30) days of first accepting these Terms by emailing care@taurinova.com or writing to Commercewave Limited, Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong. Include your name, address, order email, and a clear statement that you are opting out. Opting out does not affect any of your other rights or obligations under these Terms.
23. Severability of specific claims
If part of the arbitration agreement is found unenforceable for a particular claim, that claim may proceed in court while all other claims stay in arbitration.
24. Governing law
Except as stated in Section 18, these Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. This does not remove the protection of mandatory consumer laws that apply to you in your country of residence.
25. Events beyond our control
We are not liable for any delay or failure to meet our obligations caused by something beyond our reasonable control — including natural disasters, extreme weather, epidemics or public-health emergencies, strikes, supply-chain problems, government action, war or terrorism, internet or payment-processor outages, or carrier delays. Our obligations are paused for as long as the event continues.
26. Third-party sites and links
The Site may link to other websites. We do not control them and are not responsible for their content, accuracy, or practices. Visit them at your own risk and read their own terms and privacy policies.
27. Assignment
You may not transfer your rights or obligations under these Terms without our written consent, and any attempt to do so is void. We may transfer these Terms, in whole or in part, for example as part of a merger, acquisition, reorganisation, or sale of assets.
28. No waiver
If we do not enforce a right or provision, that is not a waiver of it. A waiver only counts if we put it in writing.
29. Severability
If any provision of these Terms is found invalid or unenforceable, it will be treated as removed and the rest of the Terms will stay in force.
30. Termination
These Terms stay in effect until ended. We may suspend or end your access at any time for a breach. Sections that by their nature should continue — including those on intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, and payment — survive termination.
31. Entire agreement
These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Tauri Nova about your use of the Site and your purchases, and replace any earlier understanding on those subjects.
32. Contact
Questions about these Terms? Get in touch:
Email: care@taurinova.com
Commercewave Limited Unit 2-A, 17/F Glenealy Tower, No.1 Glenealy, Central, HongKong