Shipping policy
Tauri Nova — Shipping Policy
Last updated: [07/21/2026]
Overview
Commercewave Limited (trading as Tauri Nova) ships to customers in the United States, Canada, Australia, and the United Kingdom. Every order is subject to the terms below. If a product can't be shipped to your country for regulatory reasons, you'll be told at checkout, before any payment is taken.
Processing time
We process orders within one to two (1–2) business days of payment confirmation, excluding weekends and public holidays. Orders placed later in the day may begin processing the next business day.
Free standard shipping
Every Tauri Nova order ships with free standard shipping — no minimum spend, in all of the countries we serve. Faster options, where offered, are shown and priced at checkout.
Delivery estimates
Delivery times are estimates and start from the date your order ships, not the date you order. They can vary with customs processing, local postal conditions, and public holidays in your country.
| Destination | Estimated delivery |
|---|---|
| United States | [6–9] business days |
| Canada | [6–9] business days |
| United Kingdom | [6–9] business days |
| Australia | [6–9] business days |
Product availability by country
Because supplement ingredient rules differ from one country to another, some Tauri Nova products may not be available for shipping to every destination. This is checked at the product level based on your country.
If a product in your cart can't ship to your selected country, you'll see a notice at checkout before payment. You'll need to remove that product to complete the rest of your order. This isn't an error — it means we only ship what's permitted where you are. We review availability by country regularly, so please check at checkout for the latest position for your destination.
Customs, duties, and taxes
Orders shipped internationally may attract import duties, taxes, or customs handling fees charged by the destination country. These are the recipient's responsibility and aren't included in the product price or shipping shown at checkout. We have no control over these charges and can't predict them — if you'd like an estimate before ordering, contact your local customs authority.
Order tracking
When your order ships, we email you a tracking number so you can follow it on the carrier's website. For international orders, tracking detail can become limited once the package enters your country's local postal network.
Lost, damaged, or missing orders
If your order hasn't arrived within the estimated window, or it turns up damaged, email us at care@taurinova.com within thirty (30) days of the estimated delivery date. We'll investigate with the carrier and arrange a replacement or refund where appropriate. See our Refund & Return Policy for how this works.
Contact
Email: care@taurinova.com
Commercewave Limited (trading as Tauri Nova) Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong Email: care@taurinova.com
We reserve the right to update this policy at any time; the current version is always the one published on our website.