Refund policy

Tauri Nova — Refund & Return Policy

Last updated: [07/21/2026]

Our 30-day guarantee

We stand behind Tauri Nova. If something isn't right, you have thirty (30) days to let us know, under the terms set out below. When you place an order with us, you agree to this Refund Policy in full — including the eligibility rules and limits described here.

In case your want to return, contact us always through care@taurinova.com

1. When you can get a refund

To qualify for a refund, all of the following need to be true:

  • You contact us within thirty (30) days of the confirmed delivery date.
  • Requests made after that 30-day window cannot be approved.
  • Shipping and handling charges are not refundable.
  • Any product you return must be unused, unopened, and in its original packaging. Unless the item was faulty or the wrong item was sent, return shipping is at your own cost.

A carrier's delivery confirmation marks the start of the 30-day window, even where no signature was collected.

This 30-day guarantee sits alongside — and does not replace — any rights you have under the consumer laws of your own country. In some places (for example under the Australian Consumer Law or the UK Consumer Rights Act) you may have additional rights that apply regardless of this window, particularly where a product is faulty, not as described, or not fit for purpose.

2. What isn't covered

Outside the situations above, the following are not eligible for a refund:

  • Requests made after the 30-day guarantee period.
  • Orders already fulfilled once the 30-day period has passed.
  • Requests that fall outside the terms of this policy.
  • Final Sales

Beyond the 30-day guarantee and your mandatory local consumer rights, all sales are final.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or wrong, email us at care@taurinova.com within forty-eight (48) hours of delivery with your order number and a few photos showing the problem. You usually won't need to send the item back. We'll either replace it free of charge or refund it in full — your choice where the law gives you one, otherwise at our discretion. This is in addition to your 30-day guarantee, not instead of it, and nothing here limits your rights under applicable consumer law.

4. Cancelling an order

You can ask to cancel a one-time order within two (2) hours of placing it by emailing care@taurinova.com. Once an order has been processed or shipped, it can no longer be cancelled — but the standard 30-day guarantee still applies once it arrives.

5. How to request a refund

Within the 30-day window:

  1. Email care@taurinova.com with your order number and the reason for your request.
  2. We'll review it and reply within three (3) business days.
  3. If your request is approved and a return is needed, we'll send you the return address. Pack the item securely in its original packaging and ship it with a tracked service.
  4. Approved refunds go back to your original payment method. We process them within ten (10) business days of approval (or, where a return is required, within ten business days of receiving and checking the item). How soon the money appears depends on your bank or card provider.
  5. You'll get a confirmation email once the refund is on its way.

6. Lost or undelivered packages

If your order hasn't arrived within the estimated delivery window, contact us at care@taurinova.com and we'll open an investigation with the carrier. Whether we refund or replace a lost package depends on the outcome of that investigation, and remains subject to the 30-day window from the confirmed or estimated delivery date. We can't take responsibility for packages that go missing because of incorrect address details provided at checkout.

7. Shipping charges

Shipping and handling charges are not refundable, including on approved refunds. Return shipping is your responsibility unless the item you received was faulty or incorrect, in which case we cover it.

8. Changes to this policy

We may update this policy from time to time. Changes take effect when we publish them on our website. If you keep using the site or place an order after that, you accept the current version.

9. Contact

For any refund or return question:
Email: care@taurinova.com

Commercewave Limited (trading as Tauri Nova) Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong